All of our orders are shipped from the UK and fully tracked. We ship worldwide! We usually use Royal Mail Tracked. There is an option for UPS delivery at checkout for orders outside of the UK.
Shipping is FREE in the UK if you order is more than £75
FREE to Europe on orders over £100
FREE to the rest of the world on orders over £250
We aim to dispatch your order within 24 hours of purchase, though please bear in mind that any orders placed on the weekend will be shipped on the next working day.
Kindly note, all of these are just guidelines and once a parcel leaves our doorstep, it is out of our hands.
Particularly for international parcels, once a parcel has arrived at the country of destination, it will be your country's local postal service's responsibility to track and deliver it. If your parcel is taking longer than usual to arrive, please get in touch and we'll do our best to assist you in tracing it.
Import Charges for non-UK orders
Please note that import duty, VAT and handling fees may apply for deliveries outside the UK. As the importer, you are responsible for all import duties, customs, local sales taxes and handling fees. Payment of these may be necessary to release your order from customs on arrival. Unfortunately we are unable to advise on the amount that this may be. Any deliveries refused due to non payment of fees, will be destroyed by the courier and therefore will not be eligible for refund. If the importer wishes to return the parcel back to We The Gentle Kind any return fees applied by the courier and HMRC such as return shipping, government charges and handling fees, plus a £15 restocking fee will be deducted from your refund/credit note.
EU - UPDATE
Please note that customs, taxes and administration charges now apply on EU orders.
If you refuse your parcel and it is sent back to us a restock fee of £15.00 will be taken off your refund alongside any customs charges and shipping costs.
Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.
Free when your order is over £75
Express UK shipping: £5.95 (1-2 working days)
- Please note that we cannot deliver to addresses with PO Box numbers. Please provide an address that is not a PO Box address to avoid delays.
- Please check your information carefully at checkout. If you provide wrong information on your order that leads to non-delivery, we will not be issuing a refund.
- We are not a supplier. If you place an order as a business, we reserve the right to cancel your order and you will be billed for any fees incurred by customs for wrongful information provided. If your package is returned to us, we will not be issuing a refund.
IF YOU ARE WAITING FOR YOUR DELIVERY
- Whenever you place an order, we send you an email notification informing you of the sending of it with its tracking number, allowing you to track its delivery. Please keep an eye on your emails for this notification. If you have not received it within 5 days of your order please inform us immediately by email at email@example.com unless your order contains PREORDER items.
- If you do not receive your order 10 days after the shipping notification (UK), and 21 days (for Europe and International) please inform us immediately by email at firstname.lastname@example.org.
After this time and without news from you, we will not be able to refund. Thank you for your understanding.